Browse our most frequently asked questions list below to learn everything you need to know!
Are your units clean?
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned and disinfected using an EPA approved, hospital grade disinfectant.
What about the Weather?
We cannot control the weather and neither can you, our weather policy is written with this and your safety in mind. Safety is our first and foremost priority. We monitor the weather very closely.
If on the day of your event the forecasted weather is unsafe to set up a unit, we will contact you and offer to reschedule your event, or provide a rain check valid for 12 months from issue date.
If the forecasted weather is questionable but not unsafe, we will call you and see what your preference is. You may choose to proceed or receive a rain check valid for up to 12 months from issue date. If you choose to have us bring the unit out, the rental fee will be collected and no refund or rain check will be issued.
Is Moonwalks and More Insured?
Absolutely! If you are planning a corporate or public event and need us to add your organization as an additional insured let us know. We like to give our carrier 3 business days so they don’t feel rushed.
Also, in addtion to insurance, Moonwalks and More is inspected annually and is certified by the State of Tennessee. When looking to rent an inflatable, always make sure the company you choose is on the state’s compliant list.
What if I have to cancel?
We understand sometimes life happens and plans change. We have done our best to come up with a policy that is fair and cosiderate of all parties involved. We offer as a first option to cancelation a rain check valid for up to 12 months. If this isn’t feasible and cancelation is a must, cancelations must be given 15 days prior to the event in order to receive your deposit back. Any cancelations made within 14 days or less will forfeit the deposit. You can also avoid forfeiture of the deposit by rescheduling. The deposit will be applied to the new date. Please keep in mind when rescheduling, some units may already be booked.
What type of parties and events do you provide rentals for?
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Can I use a water hose on a bounce house?
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
Does the rental have to be set up on grass?
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags or something similar
Do your units contain any lead in the vinyl and are they safe?
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
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